We all have questions we want answering from time to time! If you have any specific questions regarding your upcoming or potential future stays with us, then please read the FAQs below to see if we have already answered your question.
If you cannot see your answer below or require more information, then please do not hesitate to get in contact with us below!
Yes, of course! From 10 pm you are more than welcome to extend facility time up to midnight for £25 per hour.
Yes! All of our properties have fully equipped kitchens. If you need something specific then please ask if it is available!
Yes. If you are an overnight guest we will provide you with towels and gowns at the Retreat.
If you are not staying the night, we can provide you with a gown and towel for your session at our leisure facilities for £5 per guest.
Of course, we love making your stay super special!
Fill out this form and let us know about any special touches you wish to have for your stay.
We will pre-authorise your card for your stay. For more information, please click here.
No we do not provide cots/highchairs for infants, so make sure to bring your own!
We can arrange for wood and coal for your arrival*, or you can pick up your own fire wood/coal from a local fire company ‘Flamboyant’, or from a local petrol station.
*subject to charge
Yes! If you are staying at a property with facilities such as a jacuzzi, then all spaces are private and exclusive for you and your guests only.
A member of our trusted team will show you how to operate the facilities. If you need any further assistance opening or operating the facilities during your stay with us, then please let us know and we will be happy to help!
All of our properties have different amenities. If you require something specific, then please get in contact:
Phone: 01223 904 057
All facilities are separate from the property.
If you require a property with a downstairs bedroom, please let us know and we will find the best accommodation for you!
Our dining table capacity depends on what property you are staying at. Please get in touch for more information.
Yes! All of our properties are close to grocery shops. To find the closest one to your accomodation, look at the Google Map for each of our properties on our ‘Locations’ section.
After booking with us, you will be emailed a guide for your accommodation which includes all the information you will need for your stay, including grocery shops, local attractions, emergency information and local transport information.
In the meantime, you can get in touch with us for more information if necessary.
All of our properties have parking for at least one car.
If you will be using more than one car, then please get in touch and we will be happy to help!
should be found in the same email address inbox that you used to make your booking. However, sometimes our T&C’s will land in your spam/junk folder, so be sure to check there too!
Our terms and conditions can also be found at the bottom of our website under our contact information.